Increasing your sales isn’t all about selling. Instead you should focus your energy on helping your customers to make a buying decision. C...

We all know that listening is an important business skill. However most of us are guilty of not listening to what our customers are telling...

Anyone in business will tell you that it is easier and cheaper to sell more products and services to an existing client than it is to go ou...

Some Customers are More Equal than Others Businesses will always say that all of their customers are important to them. However, when it...

K eeping existing clients happy is a lot easier than acquiring new ones. But that’s easier said than done. Think of yourself as a customer...

As you know, earlier in the month we had April Fool’s Day. Practical jokes are played out all over the world during the morning hours of A...

How to focus on your customers, clients or patients. More importantly, why we need to make them feel ‘LOVED’! On average, and for a ...

We recently returned from a week’s holiday in Turkey. I love spending time away with the family—these days it’s the only real quality ...